Terms and conditions of purchase

Home / Terms and conditions of purchase

Terms and conditions of purchase

The terms and conditions of purchase of www.mademoisellecoline.com establish a legally binding agreemet, protecting your right as a customer and ours as a company. We recommend you to read the terms and conditions of purchase. company.

Availability of the service and product. The articles that are offered on our website are only available for delivery to Spain and Europe. If you want to make a purchase from outside Europe contact us at contact@mademoisellecoline.com

Shipping commitment. No contract will be entered into between you and us in relation to any product until your order has been accepted by us. To place an order, you must follow the online purchase procedure and click on “Authorize payment”. After this, you will receive an email acknowledging receipt of your order (the “OrderConfirmation”). All orders are subject to our acceptance, which will be informed through an email in which we confirm that the product is being sent (the “Confirmation of Shipment”). The commitment to send a product between you and us (the”Contract”) will be formalized only when we send you the Shipping Confirmation.

Payment Methods. Once you have made your purchases, all the items you want to buy will be added to your basket and the next step will be to process the order and make the payment. Fill in or check the contact information, the details of your order, the address to which you want the order to be sent. We accept the following payment methods: MasterCard and VISA. If you prefer, you can also contact us to make a payment by transfer. The payment is made directly in a secure way from the bank’s servers and we do not save any data of your card number. 

Prices and taxes. The price of each product will be stipulated in each moment on our website, except in case of manifest error. All the prices of products, shipping costs and other services include VAT. The prices of products on this website include 21% VAT (Value Added Tax of Spain). The costs that may derive from customs of non-EU countries are not included nor the local taxes of Andorra, Canary Islands, Ceuta and Melilla. Shipping costs are added per order. Prices may be subject to change without prior notice, but changes will not affect the orders we have accepted.

Here we detail the shipping costs depending on your destination:

Peninsular Spain and Portugal: €9,55

Europe Zone 1 (Germany, Austria, Belgium, Denmark, France, Holland, Italy, Luxemburg, Poland, United Kingdom, CzechRepublic and Switzerland): €28,75

Europe Zone 2 (Bulgaria, Slovenia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Slovak Republic, Romania and Switzerland): €40,51

The prices that appear on the website are those that apply at the time of purchase. Prices may be subject to change without prior notice, but changes will not affect the orders we have accepted. Information errors can occur from time to time (errors in prices, spelling and others). During the order confirmation process we verify the prices. If the correct price is less than the indicated price, you will be charged the lower amount. If the correct price is greater than price that appears on our website, we will get in touch with you. If we can not communicate, we will reject your offer and notify you by email.

Information and shipping conditions. If the piece you have selected is in stock, it will be sent to you within 5 working days from the date of purchase. If we have to create it, we will send it to you in a minimum period of 2 and maximum 5 weeks (delivery to courier company). With the exception of Collections of unique pieces that can not be reproduced. If for some reason we could not meet the delivery date, we will inform you of this circumstance and we will give you the option to continue with the purchase by establishing a new delivery date or canceling the order with the full refund of the price paid. We do not expedite shipments on Saturdays or Sundays.

You should also take into account the delivery times of the courier company:

Peninsular Spain and Portugal: 2 DAYS

Europe Zone 1 (Germany, Austria, Belgium, Denmark, France, Holland, Italy, Luxemburg, Poland, United Kingdom, CzechRepublic and Switzerland): 2-5 DAYS *

Europe Zone 2 (Bulgaria, Slovenia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Slovak Republic, Romani): 2-5 DAYS *

*Time for Countries of the EU. Other non-EU countries the time could be extended by customs inspections.

Changes, returns and defective products. Returns are allowed as long as the piece is in perfect condition, with its original packaging and no more than 14 days since the date of receiption. Also if you detect any incident/damages in the reception of your order, please contact the Customer Service by email to contact@mademoisellecoline.com The buyer has 14 days from receiption to return the product. In the case of requiring a change or return, once your order has been received, please contact the Customer Service by email to contact@mademoisellecoline.com indicating the reason for the return/exchange. We will get in touch with you and once you obtain the authorization number, the returns must be sent to our center in Barcelona, under the responsibility and charge of the buyer. As proof of your return, we recommend that you always keep the courier’s receipt as proof of the fact that you have shipped the package. Returns must be sent to our Returns Service Center under the responsibility and charge of the buyer, attaching the purchase ticket.

Mademoiselle Coline
C / Mayor de Sarria 216
08017 Barcelona
Spain

The return must be done by certified mail or some other system with a delivery record (courier, etc). In the case of defective items due to a manufacturing defect, and if it is possible, Mademoiselle Coline will replace the item with a new one with the same characteristics. Otherwise, the amount paid will be refunded. You must take into account that all Mademoiselle Coline’s pieces are handmade one by one. That confers a unique and personal character to each of the pieces. 

Review of products. If the packaging is damaged, please do not accept the shipment. Without prejudice to your legal rights, you are responsible for inspecting the product and notifying us of any complaint. In the case of defective products or disagreement with your request, you have the option to return the defective product and we will refund the purchase price and all shipping costs

Intellectual property. The use of this website and the purchase contracts of products through this website will be ruled by the Spanish legislation.

Any litigation related to the use of this website or with the already mentioned contracts will be submitted to the jurisdiction of the courts and tribunals of Barcelona.

The content of the Mademoiselle Coline brand website belongsto:

Marta Puig Durall
N.I.F: 52167425K
Address: Major Sarria 216 1, 08017 Barcelona (Spain)
E-mail: contact@mademoisellecoline.com
For more information about the privacy policy, see the Legal Terms.