What payment methods are accepted?
This website offers secure online payment methods with MasterCard, VISA, American Express, PayPal, and Klarna. If you prefer, you can also contact us to make a payment via bank transfer or Bizum.

Is it possible to pay in instalments?
Yes. It is possible to pay in instalments with Klarna. Payment can be split into 3 interest-free instalments. More information can be found in the option shown next to the product.

How long does shipping take if the piece is available?
If the selected piece is available, it will be shipped within 5 business days. Check availability and delivery times.

What are the shipping costs?
Peninsula Spain, Andorra and Portugal: free shipping. Europe Zone 1: €15. Europe Zone 2: €25. Non-European Union countries: €35.

Are taxes or customs charges included outside the European Union?
For countries belonging to the European Union, product prices include 21% VAT (Value Added Tax of Spain). The local taxes of Andorra, the Canary Islands, Ceuta and Melilla are not included. For countries not belonging to the European Union, product prices do not include local taxes or costs that may derive from customs.

More information Terms and conditions of purchase

How should a Mademoiselle Coline jewelry piece be maintained?
Below are some recommendations for proper maintenance.
Jewelry Maintenance Guide

How can the jewelry piece be cleaned?
Use neutral soap with warm water if you need to clean the jewelry piece. Never use metal cleaning products, as they are very abrasive, and never rub the jewelry piece with anything that could scratch it.

What care do 24k gold-plated jewelry pieces require?
To maintain the plating for as long as possible, it is important to avoid contact with perfumes, creams, chemicals, seawater, and pool water. It is also recommended not to sleep, shower, or carry out activities that might scratch the jewelry piece.

Is a restoration or replating service available?
Yes. We offer restoration and replating services to help keep your jewelry pieces looking as good as new. For further information, please do not hesitate to contact us.

What does a Custom Made piece from the Envie du Passé Collection involve?
It involves the creation of a unique piece, made Custom Made, by choosing each of its elements together with the creator.

What happens if a piece from the Envie du Passé Collection is no longer available or not in my size?
If a piece interests you but is no longer available or not in your size, please do not hesitate to contact us. The creator will personally guide you and show you the possibilities available through similar antique details, in order to create a new unique Custom Made piece.

What can be personalised and how does the creation process work?
The ring setting, the antique detail, the metal and, if desired, also set stones can be chosen. Once these elements have been defined, the piece is then artisanally created Custom Made.

What is the price of a Custom Made piece from the Envie du Passé Collection?
A Custom Made piece from the Envie du Passé Collection does not involve any additional cost simply because it is made to measure. Its price is based on similar pieces already available on the website, depending on the antique detail, the setting, the metal and whether or not it includes set stones.

How long does it take to create a Custom Made piece from the Envie du Passé Collection?
The process includes an initial stage in which all the elements of the piece are chosen, followed by a second stage of artisanal creation. The creation time is between 3 and 5 weeks.

How can the process be started?
To begin the process, you simply need to contact us via WhatsApp or email, and I myself, Marta, creator of Mademoiselle Coline, will be delighted to assist you.

What materials are the pieces made with?
Each jewelry piece is artisanally handmade using recovered, restored, and ecologically recycled metals sourced from the European Union.

Is a responsible and traceable process guaranteed?
Yes. Our gold and silver suppliers are certified by the Responsible Jewellery Council (RJC), which guarantees a responsible and traceable process.

What is Mademoiselle Coline’s commitment to sustainability?
Mademoiselle Coline develops an artisanal, ethical, and sustainable production process, linked to recovery, restoration, and reuse. In addition, it works in collaboration with local suppliers and adapts production to the rhythm of demand, ensuring a responsible balance.